Returns, Refunds & Exchanges
Find answers to frequently asked questions about returns & exchanges
What is your refund policy?
At VESSEL, your satisfaction is of the utmost importance to us. If you are not 100% satisfied with your purchase, you can return your order for a refund or exchange. Any return or exchange must be made within 30 days from the date of receipt. Returne
How much does it cost to return a golf bag? UK Order
There is a flat £20 return label fee for all golf bags + the golf travel case.Buyer may use their own return label.
How much does it cost to return a golf bag? European Order
There is a flat €20 return label fee for all golf bags + the golf travel case.Buyer may use their own return label.
Do you offer exchanges?
Yes! Please contact our customer care team on [email protected] and we will arrange this with you.
I've been sent a faulty item
If you feel you've been sent a faulty item please contact us at [email protected] and we will make sure we resolve the issue.
How long will it take to receive my refund?
Once we receive your order back, we aim to issue your refund within 7 business days.