General
Find answers to frequently asked questions
How do I contact Vessel Support?
Our Customer Care Team is available Monday through Friday, 9:00 AM – 4:30 PM GMT. Please note that we are out of the office on all holidays. For the fastest response, we recommend reaching out via email or live chat on our website. Email: info@vessel
When are you expecting a restock?
To stay updated on product availability and restocking information, we recommend visiting our website regularly or signing up for our newsletter, as we often announce restocks and new arrivals through these channels. For specific product restocks, we
Do You Offer a Military/First Responder Discount?
We’re proud to offer a special discount to military personnel and first responders. To claim your discount, email us at [email protected] with your verification ID or paperwork and your desired order. Our team will promptly assist you in applying th
Combination Lock Instructions
Here are the steps to set up your combination lock:
How to Remove and Install a New Ball Pocket Panel
Click HERE to watch a step-by-step guide on removing and installing the ball pocket panel. If you have any questions, feel free to reach out to our team at [email protected]!
How do I reset my account password?
Navigate to the login page on our website.Enter the email that you used to create your account, and then click Continue with email.Click Forgot password?.Enter the email that you used to create your Shopify account.Click Reset password.You're sent an