Vessel Golf UK

Our Customer Care Team is available Monday through Friday, 9:00 AM &#x2013; 4:30 PM GMT. Please note that we are out of the office on all holidays.For the fastest response, we recommend reaching out via email or live chat on our website.<ul data-start="349" data-end="479"><li data-start="349" data-end="413">Email: <a href="mailto:info@vesselgolf.uk" title="mailto:info@vesselgolf.uk" style=" text-decoration: inherit;" id="isPasted">info@vesselgolf.uk</a></li><li data-start="414" data-end="449">Contact Form: <a href="https://vesselgolf.uk/pages/contact" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">Click here!</a></li></ul>We look forward to assisting you!

Our Customer Care Team is available Monday through Friday, 9:00 AM – 4:30 PM GMT. Please note that we are out of the office on all holidays. For the fastest response, we recommend reaching out via email or live chat on our website. Email: info@vessel

How do I contact Vessel Support?

General

When are you expecting a restock?

Do You Offer a Military/First Responder Discount?

Combination Lock Instructions

How to Remove and Install a New Ball Pocket Panel

How do I reset my account password?

Do you charge for shipping?

Which countries do you ship to?

Do you ship to any other countries?

How long will it take to get my order?

Will I need to pay duty on my European order?

Do you offer a Saturday or Sunday delivery service?

Who will deliver my order?

Can I track my order?

Shipping

What is your refund policy?

How much does it cost to return a golf bag? UK Order

How much does it cost to return a golf bag? European Order

Do you offer exchanges?

I've been sent a faulty item

How long will it take to receive my refund?

Returns, Refunds & Exchanges

Are your golf bags compatible with specific golf accessories or trolleys?

Can I use Player Series bags on trolleys?

Are your golf bags waterproof?

How do I clean my Vessel bag?

What's the difference between the Player V and Player V Pro?

What's the difference between the Lux Cart and Lux Pro Cart?

What is the difference between the Player V and the Player V DXR?

Which cart strap sleeve will fit my bag?

What is your lightest weight stand bag?

What bags are the golf club organizers compatible with?

VESSEL vs. Other Golf Bags

Pro Tips for Caring for Your VESSEL Golf Bag

Can I purchase spare parts on your website?

Golf Bag Questions

Do you offer custom/personalised bags?

How long does it take?

Can I make adjustments to my personalised order?

Can I add a trademarked logo on to my bag?

Are the names and logos stitched on to the bags?

Logo requirements

Placement

Can I see it before it’s embroidered?

Aftercare

Custom/Personalised Bags

How do I redeem my points?

Can I combine my loyalty rewards with other offers?

How do I see how many points I have?

Do loyalty points expire?

Why aren't my points showing up?

How does the VESSEL referral program work?

When will I receive birthday points?

Loyalty & Rewards Program

Warranty Coverage

Warranty Exclusions

Warranty Service

Filing a Warranty Claim

Warranty

How do I contact Vessel Support?Updated 2 months ago