Filing a Warranty ClaimUpdated 2 months ago

To file a warranty claim, please follow these steps: 

Send an email to [email protected] with the subject line: “Warranty Claim”

Include the following information in your email:

First and last name

Email address

Phone number

Product being returned

Reason for warranty claim

VESSEL order number - If your item was purchased through a retailer or club, please provide us with a photo of your receipt

Photo/video clearly showing the warranty issue

Shipping address for the return or replacement

Once we receive your warranty claim, our dedicated team will review the information provided and respond to your request in a timely manner. We may request additional information or documentation to assess the warranty claim thoroughly. It is important to note that the resolution of your claim is at the discretion of our team.

Please also be aware that this warranty policy is subject to change, and the terms in effect at the time of your purchase will apply to your warranty coverage. Any updates or changes to the warranty policy will be communicated to customers in a clear and transparent manner.

Thank you for choosing Vessel! We are dedicated to ensuring your satisfaction with our products and are here to assist you with any warranty-related inquiries.